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Troubleshooting

Having issues? Here are solutions to common problems:

Deposit Not Credited

If your deposit hasn't appeared after sending funds:

  • Check that you sent the exact amount shown on the payment page.

  • Verify you used the correct network (e.g., TRC20 for USDT TRC20).

  • Wait for blockchain confirmations — BTC can take 10–60 minutes.

  • If the payment expired before you sent funds, create a new deposit.

Bot Shows "Forbidden" Error

This usually means your session has expired. Log out and log back in to refresh your authentication token.

Can't Subscribe to a Bot

Some bots require a PRO subscription. Look for the PRO badge on the bot card. Upgrade to PRO to unlock all bots.

Insufficient Balance

Each bot has a minimum deposit. Make sure your available balance covers the min deposit shown on the bot card. Go to Deposit to add more funds.

Still Need Help?

Contact our 24/7 support team through the Support button in the sidebar.

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Smart Trading & Risks: NeuraFlow provides powerful automated tools and analytics to help you navigate the crypto market more effectively. While our algorithms are designed to optimize your strategies and maximize potential opportunities, it's important to remember that all cryptocurrency trading involves inherent market volatility.

We encourage our users to trade responsibly. Always ensure you fully understand your investment goals and risk tolerance. Automated trading is a powerful assistant, but market conditions can change, and past successes do not guarantee future results.

Neura Protocol LTD offers technology solutions, not financial or legal advice. Enjoy exploring the future of algorithmic trading with us.

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